Refund and Cancellation Policy

Flyhubconnect places a strong emphasis on transparency and consistently updates our policies to ensure they are favorable to customers. However, it is important to note that our cancellation policy is affected by the external service providers we partner with. It is crucial that you carefully read and understand our cancellation and return policies prior to using our services. We kindly ask that you do not visit our website if you do not agree with these terms. We suggest that you thoroughly examine our cancellation and return policies.

Non-Refundable Flight Tickets: These airline tickets are not eligible for refunds. Before making any bookings, you should check the airline's cancellation policy.

Refundable Flight Ticket: These flight tickets can be refunded. Some airlines may offer airline credit points instead of cash refunds for refundable tickets. These credit points can be used for future flight bookings with the same airline.

Refund Processing Time: The time required to process refunds varies depending on the situation, so we cannot provide a specific timeframe. Typically, refunds are processed within 48 hours, and if the refund is through net banking, it may take around 6-7 working days to finalize the process.

24-Hour Cancellation Rule: If you cancel your flight within 24 hours of booking, you may qualify for a refund, but this is subject to the airline's policies. Each airline has its own rules, so it is wise to review the airline's cancellation policies as well. However, cancelling within 24 hours does not guarantee a refund; depending on the airline's policies, you may not receive one.

Limits and Restrictions: Complying with the airline's regulations may require adherence to specific limits.

Non-Refundable Items: Most airline tickets, hotel bookings, tour packages, and service fees cannot be refunded after 24 hours from the moment of booking. Therefore, it is recommended to cancel your reservation in line with the airline's policy within 24 hours to ensure a refund.

Eligibility for Refund: There are certain conditions that must be fulfilled to be eligible for refunds. A refund request can only be submitted if you are not categorized as a "no-show." Generally, reservations labeled as "no-show" are not eligible for refunds.

Sequential Processing: Refund requests are handled in the order they are received, and processing may take some time. Therefore, it is important to be patient while waiting for refunds.

Email Notification: You will receive an email notification once your refund request has been assessed, approved, and processed.

Refund Timeline: The time frame from when you submit your request to when the credit appears in your account can vary from 60 to 90 days.

Service Fees: Flyhubconnect may charge a service fee if you wish to recover your funds after purchasing a ticket.

Supplier Penalties: Suppliers may impose refund fees, which will be deducted from the total amount refunded to customers.

Additional Terms: Additional terms and conditions may apply depending on the specific circumstances related to your booking.